Terms of Service
Last updated: 4 October 2026
Seller and scope
These terms apply to purchases from and use of Noosa Wears, operated by BM Ecom, a business registered in the Netherlands under KvK number 96467622. Our store serves customers in Australia. Our Shipping Policy, Returns & Refund Policy and Privacy Policy provide further information.
Using the store
Provide accurate order and contact details and use a payment method you are authorised to use. You must be legally able to place the order. Do not misuse the website, interfere with its security, submit fraudulent transactions or infringe other people’s rights.
Products and availability
Review product descriptions, size information and any stated material or care details before ordering. Screens can display colours differently, but this does not excuse goods that materially differ from their description. Availability may change; if we cannot fulfil an order, we will contact you and refund the unavailable goods. We will not substitute a different item without your agreement.
Prices and payment
The price, currency, discounts and total payable are displayed before you confirm payment. Standard shipping within Australia is free. Review the currency shown at checkout; a payment provider may apply its own conversion or transaction charges. We will not impose an additional product price after your order without your agreement. If a genuine pricing error affects your order, we will contact you and offer a cancellation and full refund rather than charge an unagreed amount.
Orders and cancellations
You receive confirmation after placing an order. Orders are subject to payment approval and availability. We may decline fraudulent or unauthorised transactions, explaining the outcome where reasonably possible and refunding payments for orders we cancel. You may cancel without a fee before dispatch by contacting info@noosawears.com.
Delivery
Orders are shipped from our fulfilment partner in China. Processing normally takes 1–3 business days and transit to Australia 8–10 business days, for an estimated total of 9–13 business days. See our Shipping Policy for delivery arrangements and help with delays.
Returns and consumer rights
You may notify us of a change-of-mind return within 30 days of delivery and then send the goods within 14 days. Such returns go to China at your expense; different rules apply to faulty or incorrect goods. See our Returns & Refund Policy.
Nothing in these terms excludes or limits consumer guarantees or remedies that cannot lawfully be excluded, including under the Australian Consumer Law. Our return window does not shorten those rights. Any limitation permitted by law applies only to the extent that law allows it.
Website content and external services
Website content is provided for personal shopping use. Intellectual-property rights remain with their owners. Do not reproduce protected material for commercial use without permission. External links and services have their own terms; our use of service providers does not remove our responsibility for obligations we owe you.
Privacy
Our Privacy Policy explains the collection, use and sharing of personal information.
Complaints and governing law
Contact us first with your order number and a description of the issue so we can investigate. These terms are governed by Dutch law, without depriving you of mandatory consumer protections or rights to seek remedies in Australia where applicable. No term requires you to waive a statutory complaint or dispute-resolution right.
Changes to these terms
We may update these terms prospectively. The terms applicable when you placed an order continue to govern that order, unless a change is required by law or agreed with you.
Contact and business details
Noosa Wears — operated by BM Ecom
Chamber of Commerce (KvK): 96467622
Hof van Leiden 27, 2631 XG Nootdorp, South Holland, The Netherlands
Email: info@noosawears.com