Shipping Policy
Last updated: 4 October 2026
This policy applies to orders placed with Noosa Wears for delivery within Australia.
Where we ship from
Noosa Wears is operated by BM Ecom in the Netherlands. Orders are fulfilled by our partner and shipped directly from Ningbo, China, to Australia. Our registered business address is not an Australian shop or a collection point.
Processing and delivery times
- Order processing: 1–3 business days.
- Transit after dispatch: 8–10 business days.
- Total estimated time from order to delivery: 9–13 business days.
Business days are Monday to Friday, excluding relevant public holidays. These are estimates; customs, carrier disruption and severe weather may cause delays. We will help investigate delayed orders. If delivery cannot be completed within a reasonable period after the estimated delivery window, you may cancel for a full refund. Nothing in this policy limits your statutory rights.
Shipping charges
Standard shipping is free for all Australian orders, with no minimum spend. Applicable charges are shown before you place your order. You will not be asked to pay additional customs duties, import taxes or handling fees on delivery. If a carrier requests such a charge, contact us with the notice and receipt so we can resolve it and reimburse any charge you have paid.
Delivery addresses
We deliver within Australia. Please provide a complete street address; we do not deliver to PO boxes or locations outside our carriers’ service areas. If we cannot serve your address, we will contact you and refund any order we cannot fulfil.
Tracking
When your order is dispatched, we email a shipping confirmation with tracking information. Allow time for the carrier’s first scan. If tracking has not updated for more than seven days, or your estimated delivery window has passed, email info@noosawears.com with your order number.
Lost, damaged or incorrect deliveries
Contact us if your parcel is missing or the goods arrive damaged or incorrect. Photos can help us assess the issue, but we will consider other available evidence. We will investigate and arrange an appropriate remedy at no cost where we or the carrier are responsible. Confirmed lost parcels will be replaced or fully refunded, according to your preference.
Address changes and cancellations
You can request an address change or cancel free of charge before dispatch by emailing us. Once dispatched, an address change may not be possible; our return policy applies after delivery. If a parcel is returned because of an address error, we will contact you about the available options and any agreed reshipping cost. Reshipping is free if the error was ours or the carrier’s.
Fulfilment warehouse
Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China
For returns, follow our Returns & Refund Policy and contact us for routing instructions before posting.
Contact and business details
Noosa Wears — operated by BM Ecom
Chamber of Commerce (KvK): 96467622
Hof van Leiden 27, 2631 XG Nootdorp, South Holland, The Netherlands
Email: info@noosawears.com