Returns & Refund Policy

Last updated: 4 October 2026

Our 30-day return policy

You may notify us that you wish to return an item within 30 days after delivery, including if you change your mind or the size is unsuitable. Email info@noosawears.com with your order number and the items you wish to return. A reason is helpful but is not required.

After notifying us, send the goods back within 14 days. Keep your proof of posting. Contacting us first helps us supply the correct routing instructions; this is not an approval requirement that removes your return rights.

Return destination and costs

Returns go to our fulfilment partner in China: Lane 1177, Jianlan Road, Meixu Street, Yinzhou District, Ningbo, Zhejiang 315100, China. Email us before posting to obtain any recipient and parcel-reference details needed for your return. Do not send parcels to our registered address in the Netherlands.

For change-of-mind or size-preference returns, you pay return postage and any required export documentation costs. International postage can be substantial; obtain a quote from your carrier before sending. We recommend a tracked service and keeping proof of dispatch. We do not charge a restocking fee.

Condition of returned items

You may inspect goods and try clothing on as you would in a shop. Trying on an item, missing tags or non-original packaging will not by themselves cause a return to be rejected. Please return all included items and protect the parcel adequately. If use beyond reasonable inspection has reduced the item’s value, we may make a proportionate deduction and explain it to you. This does not restrict remedies for faulty goods.

Refund processing

We refund the purchase amount using your original payment method, without a refund-processing fee. Refunds are issued within 14 days after your return notification; we may wait until the goods arrive or you provide proof of posting, whichever happens first. Your payment provider may take additional time to show the credit. Contact us if a confirmed refund is not visible after five business days.

Faulty, damaged, incorrect or misdescribed goods

Your rights under the Australian Consumer Law are separate from our voluntary 30-day return policy and are not limited to that period. A major failure can entitle you to choose a refund or replacement and to compensation for reasonably foreseeable loss. For other failures, you may be entitled to repair or replacement within a reasonable time, and further remedies if the issue is not resolved.

Tell us about the problem and provide your order details or other proof of purchase. We may reasonably assess the item. For confirmed defects, incorrect goods or other failures for which we are responsible, we cover reasonable return costs or arrange collection. Sale items retain the same statutory protections.

Cancellations and exchanges

Before dispatch, contact us to cancel for a full refund. After dispatch, follow the return process. To exchange an item, contact us or return it and place a separate order for your preferred item. Do not post goods back without keeping evidence of dispatch.

Contact and business details

Noosa Wears — operated by BM Ecom
Chamber of Commerce (KvK): 96467622
Hof van Leiden 27, 2631 XG Nootdorp, South Holland, The Netherlands
Email: info@noosawears.com